Terms and Conditions

We offer all standard (off the shelf) Made by the Forge products on a 7 day sale or return basis (Minus the original cost of postage).

We offer a free return on any defective items or if you simply do not like a standard item and wish to return it. Please contact us to arrange shipping. Items must be returned in perfect condition in their original packaging. On receipt of returned items Made by the Forge will inspect the items for damage. Subject to items being returned damaged or not in the original condition, a minimum 10% re-stocking fee will be deducted from the refund amount to cover the cost of us reworking the pieces to original condition. Items that are lost in transit or once received back deemed so damaged that they are unable to be sold again will not be refunded at all.

Bespoke products may NOT be returned unless they are deemed to be faulty or have been damaged in transit. Bespoke items include all cut to length and made to measure curtain poles and/or any piece of ironwork that has been cut or made to fit for your requirements.

We cannot take responsibility for third party contractors. We recommend that you await delivery before employing an installer.

'Made by the Forge will guarantee the fit of ordered ironwork, including bespoke work, providing that accurate measurements have been taken by you (the customer). We will not be held responsible for any inaccuracies of measurements that lead to a piece of ironwork not fitting. We recommend that you use 2 people to measure up and double check your measurements. Please contact us if you need help or advice.

All Made by the Forge products have a lifetime guarantee on defectiveness. However this does not cover the product for wear and tear, or to damage due to poor maintenance or misuse. Made by the Forge products are not dishwasher safe and Made by the Forge products should not be exposed to excess moisture.

Bespoke Service

Made by the Forge reserves the right to request full payment prior to work commencing on all products. The design(s) will be agreed between you and Made by the Forge prior to work commencing on the item, at this time your order will be considered to be placed. You will not be able to cancel your purchase of a bespoke item once your order has been placed. Payment in full must be made and cleared before items are made. Bespoke products may NOT be returned unless they are deemed to be faulty or have been damaged in transit.

Shipping

See delivery information page

Privacy Policy

At Made by the Forge, we respect your privacy and are committed to maintaining it. Full details of our privacy policy are given below. In the event that we make any changes to the policy, the information below will be updated immediately.

How do we use the information you give us?

In accordance with the Data Protection Act 1998, the information given by you at the time of placing the order is used:

To administer your account and help process your order.

To contact you from time to time regarding new products (via post or Email).

We will only contact you by telephone if there is a query regarding your order.

If you have any concerns regarding any details we may hold about you, please contact us.

We do not pass on your information to any third parties. All personal information is solely used for Made by the Forge in helping to process your account and keep you informed of new products.

Cookies and Tracking Technology

Some parts of the Made by the Forge Site use cookies. A cookie is a small text file that our Web server places on a user's computer hard drive to be a unique identifier. The use of cookies enables Made by the Forge to track usage patterns, enforce security, and deliver customized content to users. 

The preference to receive cookies automatically is controlled by a preference setting in your web browser. As an option, you can have the browser alert you before accepting cookies and have the option of refusing them. Also, all cookies can be refused by turning them off in your web browser. However, by refusing cookies, you may not be able to take full advantage of the Made by the Forge Web Site. 

Customer consent

By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us. You can unsubscribe by emailing us with 'Unsubscribe' in the subject heading. Please ensure you list all the email and postal addresses you have given us in the past. Alternatively, write to us at Made by the Forge, Green Lane Cottage, Green Lane, Wetheringsett, Suffolk IP14 5PR

 

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Made by the Forge - custom ironwork

Contact Us

+44 (0)1473 487118

Made in Britain Proudly Made in Britain
 
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