We offer all standard Made by the Forge products on a 7 day sale or return basis. If you are not completely happy with any of the products supplied, we will either replace them or offer a full refund.
We offer a free return on any defective items or if you simply do not like the item and wish to return it. Please contact us to arrange shipping, items must be returned in perfect condition in their original packaging.
We cannot take responsibility for third party contractors. We recommend that you await delivery before employing an installer.
'Made by the forge will guarantee the fit of ordered ironwork providing that accurate measurements have been taken by you (the customer). We will not be held responsible for any inacuracies of measurements that lead to a piece of ironwork not fitting. We recommend that you use 2 people to measure up and double check your measurements. Please contact us if you need help or advise
All Made by the Forge products have a lifetime guarantee on defectiveness. However this does not cover the product for wear and tear, or to damage due to poor maintenance or misuse. Made by the Forge products are not dishwasher safe and Made by the Forge products should not be exposed to excess moisture.
You may cancel your order at any time prior to goods being dispatched. Refunds will be made within 30 days.
Made by the Forge reserves the right to request full payment prior to work commencing on bespoke products. The design will be agreed between you and Made by the Forge prior to work commencing on the item, at this time your order will be considered to be placed. You will not be able to cancel your purchase of a bespoke item once your order has been placed. Payment in full must be made and cleared before the bespoke item is dispatched. Bespoke products may NOT be returned unless they are deemed to be faulty or have been damaged in transit.
In accordance with the Data Protection Act 1998, the information given by you at the time of placing the order is used:
To administer your account and help process your order.
To contact you from time to time regarding new products (via post or Email).
We will only contact you by telephone if there is a query regarding your order.
If you have any concerns regarding any details we may hold about you, please contact us.
We do not pass on your information to any third parties. All personal information is solely used for Made by the Forge in helping to process your account and keep you informed of new products.
By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us. You can unsubscribe by emailing us with 'Unsubscribe' in the subject heading. Please ensure you list all the email and postal addresses you have given us in the past. Alternatively, write to us at Made by the Forge, Rishangles Hall, Eye Road, Rishangles, Eye, Suffolk, IP23 7LA
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