Important - please read

We make every product to order, and this dictates a lead time of 14-21 days. We are really sorry that we are unable to be more specific, but this is the nature of handcrafted items.

Once your order is ready, we will wrap it and the courier will collect the same day. You will then receive an email letting you know it will be with you the next day. This means that notice of imminent arrival is short - no more than the day before. We do this to ensure swift departure of your items as soon as they are ready.

If this is not convenient for you, for example, you foresee that you will not be around to take delivery, please provide an address where there will be someone to sign for it.  We have a Saturday delivery option available, but kindly note that this is still dictated by the lead time and so will be the nearest selected Saturday once the item(s) are ready. 

Although the couriers we use are very reliable, sometimes the inevitable may happen resulting in a delay. Please do not organise a fitter or installer until you have the goods in your hand and you have checked them to be correct. 

A final note: Once you receive your order - please check the contents within 48 hours and check this against your invoice.

For full terms and conditions please click here