Testimonials

At Made by the Forge we believe in quality of workmanship and that customer satisfaction is paramount.

We are a small family business and we give all of our handmade lights, curtain poles, brackets, utensil racks and other products a quality control inspection before they are despatched.

Below are some of the comments and photos that we have received from our customers.

Hello Richard.
I recently had some poles made by you again. That's three sets in total now.
Just want to say thank you very much for the work you've done. They were great and the customer is very happy.
I hope to deal with you again and I will and I do recommend you to fellow curtain makers.
Kindest regards Maria

March 2017

Hi Richard.
Thought I'd share with you . . . . we love the curtain pole, even got my measurements right ! . . .it looks the bees knees . . keep recommending you !!
Cheers
Chris Allen

March 2017

Hi Richard,
Thanks very much, absolutely brilliant. I had to go get some slightly smaller black japanned screws so they didn't poke through as they have to hang under a narrow beam. Other than offering different screws/fasteners, packing and delivery was great and really easy to put up.
Now to order some curtains!
Thanks again,
Simon

March 2017

Hi Richard
I have received my order and I am very pleased with everything. The quality is absolutely brilliant. They will set off the room perfectly. I cannot wait to get them up for all to see.
Many Many Thanks
James

March 2017

Hi Richard
Delivery arrived late morning Monday. Everything about my order, the product, your communication, packaging and delivery was absolutely great.
Suggestions for improvement - nothing whatsoever, just keep to what you do I particularly appreciated the honest communications.
Thank you
John

March 2017

It is up and curtains are on it!!! Looks fab.
Many thanks for a great service
Best wishes
Sue Green

February 2017

Hi Richard
Thanks so much for swift manufacture of the curtain poles. They're perfect and look very nice.
Kind regards
Jo

February 2017

My utensil rail has arrived and I love it thank you!
L Jardine

February 2017

Richard
We received the shipment today, and I just wanted to thank you again for the items. They fit perfectly.
I will send you a photo when the new curtain is hanging on the extension you built.
Thanks again for your attention and help in this project. We are delighted.
Regards
Steven Bottomley

February 2017

Hello Richard
Just thought you might want to see the final finish. We are very happy with the final look. Thank you once again. Will be in touch soon re 2nd bedroom bay window.
Best Regards
Sarah Ashbery

February 2017

Hi Richard
It's perfect!
We love anything that is uniquely handmade. Would recommend your product, sales and service 100%.
Whilst installing the iron pole and pondering how humans have used the material for millennia, it made me felt quite insignificant in the big scheme of things... The pole will probably outlast us and the house....
I bet that's not a review you've had before......
Keep up the good work.
Many Thanks
Ed

February 2017

Hello Richard
My utensil rail has arrived and I love it thank you!
I will send pics once my builder has put it up for me.
Best wishes
Lisa

February 2017

Hi there
Wanted to let you know the curtain holdback arrived yesterday and we love it, exactly what we were looking for.
We are originally from U.K., having moved to Australia 16yrs ago. After spending 15yrs living in Sydney, we recently moved to Tasmania, where we bought a property built by convicts in 1825. Filled with many original features, the fabulous ironwork from you fits in perfectly.
Thank you so very much.
Best regards
L Dickman

February 2017

Hi Richard
Many thanks for the ironwork which arrived safely and is now doing service in the kitchen – I thought you might like to see how they look.
Kind regards
Claire

February 2017

Hi Richard,
I am pleased to say my order arrived today. I am delighted with the curtain rail and accessories, thank you so much.
Joanne

January 2017

Parcl has now been delivered and unpacked. it looks great thank you.
J Andrews

January 2017

Hi.
Bay curtain pole is now up and looking great - very solid; a quality item.
I'll be in touch soon for the two shorter ones I need.
Best regards,
Craig.

January 2017

Hi Richard,
Thank you for the poles. They are perfect. We fitted them today and the clients are very pleased. If you have a review process I would be happy to write one.
Also, do you make sets of fire irons? The same client would like a set. Please let me know details, if this is something you can do.
Regards
Karen

January 2017

Hi Richard - just to let you know that my poles arrived this morning. Thanks for getting them to me even though I was past your deadline - much appreciated!
Merry Christmas
Debby Sass

January 2017

Dear Richard
We have finally put up the poles and they look amazing! We will definitely be buying from you again.
Kind regards
Rachel

January 2017

Good Morning
We've just received the curtain poles. Thank you so much for getting them to us so soon. They look absolutely fantastic and I'm quite relieved that I've measured correctly!
Wishing you a very happy Christmas
Sue

December 2016

Hi Richard,
Apologies for such a delayed reply. The poles were delivered as expected, thanks for making the button slightly larger for us as discussed too, they look amazing up and we're incredibly happy with them.
Kind regards,
Michelle

December 2016

Hi Richard
Just wanted to say, we love the curtain poles and they have added real charm to our cottage walls.
First one is in situ, second one in progress as need to finish to walk improvements first
They also arrived nice & early the next day after receiving your email
Many thanks
Lori & Lori

December 2016

Good morning Richard and Juliet
Hope I'm not being too much of a pest, I can only imagine how busy you will be at the moment!
However, I am just so happy with my new curtain poles, that I wanted to send you these photos. My fab new tartan curtains look so nice hanging from 'your' fab poles!
Thanks once again.
Merry Christmas and all the very best for 2017.
Best regards
Barbara (Graham)

December 2016

Hello Richard
My curtain pole is now fitted and I am really pleased with it!
Many thanks for your help.
Best wishes
Hilary

December 2016

Good morning Richard
Just to let you know, my order has arrived safely this morning. My goodness, was it well wrapped up!
When I eventually got through all the tape and bubble wrap (very much appreciated how well my curtain poles were protected) I am absolutely 'delighted' with the poles! They are just beautiful, I just love that they are unique, bespoke and so well hand crafted!
I just cannot wait to get the poles up and hang my lovely new tartan curtains.
Thank you so very very much for your excellent service. I cannot tell you how happy I am to have come across your website and will certainly be recommending you to my family and friends!
Thanks again
Merry Christmas and all the very best for 2017.
Wishing you continued success with 'Made by the forge'!
Barbara (Graham)

December 2016

Hi Richard,
Just to let you know I've now received the light and it looks great.
I'll send you some pictures when its installed.
Kind regards,
Rob

December 2016

Hi Richard,
To confirm, I just received my order. it's complete, to the specified sizes and looks amazing.
Thank you so much!
Kind regards,
Willemijn

December 2016

Hi Richard,
Just to let you know my very fine Curtain Pole arrived! Safe & Sound –
Richard its lovely & looks great above my Oak stable door in the kitchen. Was it you or one of your small team that made it ? Wishing you & your team Best wishers for Xmas & the NEW YEAR
Kind regards
Jo Lowden

December 2016

Hi Richard,
I have enclosed some pictures which I took from my phone which you might be interested in, better ones will follow

December 2016

Hi Richard,
Great product and great service. I will be ordering more.
Regards,
Tim Holloway

November 2016

Hi
I thought I would email to say be are truly delighted with the kitchen rail. It looks really classy and well made. It has finished the new kitchen to perfection!
Many thanks
Ian

November 2016

Dear Richard
We have read some testimonials and wish to add one of our own. Your work is quite simply outstanding. We wanted a rustic quality product to fit with the style of our home. The order we received exceeded our high expectations and the entire process from order to delivery and to the finished pole was exceptional. I can thoroughly recommend your work to other customers who may be considering a similar decision.
Best wishes
James

November 2016

Hi Richard,

Thankyou for your email.
I'm confirming l received my curtain pole today which I'm delighted, fantastic piece of work can't wait for it to be mounted.
Thankyou for the prompt service including delivery too.
Kind regards,
Lina Pancaro

November 2016

Hello Richard,
The curtain pole arrived Wednesday and we have put it up today. This is our second one and it looks great, all parts fit well together, we particularly like the craftsmanship.
Regards,
Ann Barnes.

November 2016

A little photo shot I will do some better ones soon and send them but we are so pleased with them they look fab!
Kate

November 2016

Hello Richard,
I just wanted to drop you a line to let you know the curtain poles arrived last Friday as expected and we are extremely happy with them - we put them up over the weekend and they look perfect. Thank you!
Many thanks
Elizabeth

November 2016

Thanks Richard.
Order arrived earlier today and all looks perfect. I will let you know once they are up that all okay.
Kind regards
Sara Smithson

November 2016

Hi,
Arrived safely thank you and now fitted. Very pleased.
James

November 2016

Dear Mr Fishenden
We have just put up our beautiful curtain pole, and couldn't be happier with it. It fits perfectly, is a thing of beauty and will give us ongoing pleasure knowing the name of the person who made it. It also arrived just as you said it would.
Hurray that Google found you for us.
I'm now scratching my head about where else we need curtains... Or lighting...
Kind regards
Alison

November 2016

Dear Richard
Just a quick message to say that we received our poles and lights. We put them up over the weekend and are really pleased with them. They really enhance our living room area.
Thanks again
Carrie

November 2016

Dear Richard,
The curtain rods were delivered on time, nicely wrapped and protected, and are now installed.
They look great! Everything was most impressive and beautifully made, especially the pole for our irregularly shaped bay window which matched the required shape perfectly. Our Austrian curtain lady came to measure up today and was highly enthusiastic about your craftsmanship. "Almost a shame to hang the curtains on them, the rods look so good as they are!" was her comment – praise indeed out here!
Many thanks for your excellent services and the friendly dealings in ordering our rods. Use this feedback as you like.
Kind Regards,
Hugh Reid

November 2016

Dear Richard,
Great article in 'Country Living' ­ thanks for letting us all know about it! What an encouraging and edifying story.
We are absolutely thrilled with our kitchen handles. It is such a delight, after having lived so long in rented places because of non-permanent work contracts, to finally have our own home and be surrounded with all the materials we longed for. The kitchen has stripped gnarled ceiling beams, a rough stone floor, units of matt-oiled oak, and worktops of unpolished slate, and your handles make the perfect finishing touch. It took us a while to find them, as so many initially promising products on offer from other businesses actually turned out to be made cheaply in the Far East, and/or have an unpleasant feel to them; it is so rare to find that perfect balance of elegance-plus-rusticity that yours have. We had similar trouble finding traditionally made, non-kitsch thumb-latches for our very rustic internal doors, before finally sourcing some made by a small Herefordshire foundry ­ but those were via another company that stocks a range of ironmongery, so we didn't have the pleasure of the direct contact with the producer that we had with you.
Keep up the good work, and wishing you every success for the future.
All the best,
Abigail and Wilfrid Carr

October 2016

Product arrived and was great - we will definitely be ordering more in the future!
Thank you.

October 2016

my curtain poles have arrived . And I thank you very much , they are brilliant .
Thank you .
Stephen Bowmaker .

October 2016

Hi Richard,
The rails were finally fitted yesterday, client and designer were delighted. They look great,
Thanks,
Michael.

October 2016

Hello Richard,
Yes thank you, the screws arrived Saturday. Attached shows the evidence!
We are delighted. Thank you.
Jackie Booker

October 2016

Hi Richard
The order has just arrived and we're really pleased, thanks ever so much. We have a guy installing blinds for us next week and he'll help us install the pole at the same time. We will be needing another smaller curtain pole for our front door in the near future so will definitely be in touch again.
kind regards
Helen

October 2016

Dear Richard,
Thank you so much for sending me the Farrier’s Cage Pendant light which arrived safely and is now installed. I am thrilled with both my lights which look stunning and are exactly what I needed. The curtain pole is also great but it is less easy to get excited about a plain curtain pole, it is very well made and is doing an excellent job holding up my heavy door curtain.
Thanks for your help, I have already started recommending you to my friends.
All the best,
Joanna Roberts

October 2016

Hi Richard,
Thank you very much for the pole, had some delays but got it assembled and fitted this evening and it's looking great. Just need some curtains now!
Cheers,
Matt

October 2016

Dear Richard
I received the poles yesterday all very well packed, thank you.
It has been a pleasure dealing with you. Your service has been excellent and the poles are really great. Extremely high quality and beautiful. In the ten years I have been running my soft furnishing business these are best wrought iron poles I have found. I will definitely be promoting your products to my customers.
Many thanks.
Kind regards
Jo

October 2016

Hi Richard
The pantry rail arrived on Wednesday and my husband fitted it over the weekend. It is exactly what I wanted.
Thanks
Gillian

October 2016

Hi Richard,
Delivery received and installed; and looking fantastic.
Many thanks
Catherine

September 2016

Hi Richard
Just to let you know it arrived ok on Friday, and I'm delighted with the way it's turned out.
The wife absolutely loves her 60th birthday present, and it couldn't be better!
Thanks for all your help with this project, and if I have the chance recommend your company to anyone else I surely will.
Thanks again, and best regards
Mike Curtis

September 2016

I confirm receipt of my three curtain poles from 'made by the forge' and am delighted with them. The quality and style is just what I wanted., and I am very pleased that I found your website. I am looking forward to seeng them in situ.
Thank you very much.
Kind Regards,
Andrea Watkins

September 2016

The bow went really well. Thanks very much. Here is a pic.

September 2016

Cheers Richard. Got it up.

September 2016


Hi Richard,
Just wanted to let you know that the new pole is in place and working well so far. The extra middle section has done the trick and I think the extra brackets are working pretty well. The pole holds in place pretty well when moving the curtains back and forth with just a slight bit of movement, i think the centre join twists slightly as it moves. I don't think it is an issue but did wonder if putting in some holes for the bully screws to go into might sort it in case you want to try that in the future.
I have attached a pic for you to see, thanks for you help.
Regards
James

September 2016

Thanks for such swift service
Very happy with product
Many thanks
Best
Tif

September 2016

Hello Richard,
Wow.
I love my new curtain poles.
They fit my windows beautifully and I couldn't be happier with them! I will gladly send picture along. I haven't yet because for some reason, the top of the curtains are leaning forward, so-to-speak. I'm not sure if this is from the type of header I've sewn-in, or maybe the style of drapery pin hooks that hang from the curtain rings.
Anyway, no need to bog you down with details. Once I've fixed the snafu, I'll send photos along. Cheers!
Thank you again,
Emily. Los Angeles USA.

September 2016

Good Morning Richard,
Just a quick email to say thanks for your excellent service and product.
The poles arrived on Friday, and they are perfect.
If we need any more stuff done I presume you could make something from a drawing, with a verbal description.
Thanks again, and Best Wishes,
Pete Rollinson,

September 2016

Dear Richard
Many thanks for the curtain pole. All safely received and "aesthetically' mounted on the living room wall. Really nicely made and looks great.
Loved the clear instruction leaflet..
Regards
Mark

September 2016

Hi Richard,
Just a quick email to confirm that the curtain poles arrived safely and to the exacting standard we have come to expect from you guy's. They look great.
Best Wishes,
Carol

September 2016

Morning Richard
Just to let you know that our order arrived yesterday, I am delighted with the curtain poles and ties backs.
The chap will fit them next week, and then the curtains soon after that.
Your company has been a pleasure to deal with, very approachable, reasonably priced, excellent service, and made in Great Britain which I am very passionate about.
I will have no hesitation in recommending you.
Many thanks and kind regards
Katrina

August 2016

Hi Richard,
Just to say we received the pole, finials, etc and we are very happy with it all. We will be in touch again soon.
many thanks
Lois

August 2016

Thank you so much Richard
They arrived safely, in only a few day and are fabulous.
I very much appreciate being able to work with you and your support in making the process so easy.
Wishing you and your business all the best
Warm regards
Deb. NSW Australia.

July 2016

Order received, great workmanship. You've made my wife very happy!
Thanks. M Bacon

July 2016

Hi Richard,
Thanks for that. Can I say that my wife and I are both delighted with the curtain pole and attachments. The quality is excellent and the delivery and customer service superb. It is installed and looking good in our little cottage.
Many thanks
Tom Welsh

July 2016

Hello Richard,
We received our order today and we are thrilled to have your beautifully handcrafted work in our home. My husband has already mounted one set and I bought an inexpensive panel to hang just to see how it will look. We love them. I will send pictures tomorrow. Maybe I will investigate drapes by the company you refer to on your website. Thank you so much.
Very best regards,
Sheila Fairley USA

July 2016

Hi Richard
Thank you for the curtain pole. I am very pleased with how it looks and the quality is top notch, as I expected. The company making my curtains, they also fitted the pole, has taken your details. I hope there will be business for you there and I will continue to recommend you elsewhere too.
Kind regards
D Layen

July 2016

Just to let you know that I had a joiner in last evening to fitting a number of miscellaneous item, one of which was your iron pole. He questioned so many time, that had you taken into consideration the oak, then the fitting and was absolutely amazed when the pole fit perfectly into place!!!
Thanks very much it looks absolutely fabulous.
Have a lovely weekend.
Nicola

July 2016

Hi Richard,
How about this! Spot on with two of them and the third just slightly out on one side but not enough to worry about. I'm very pleased. Thanks for a great job.
You ought to add hooks to your impressive collection, though perhaps not many people would like meat hooks-but you never know! Thought you might like a photo of the finished results.
Best wishes
Bob

June 2016

Richard, just want to say a very big thank you for the poles. We love them and they fit perfectly. I will be in touch again once we are ready to proceed with the lounge, could be few months though.
Best Wishes
Sarah

June 2016

Pictures not brilliant quality but hope you can see the effect.

June 2016

Just to say how pleased we are with the curtain pole and finials. What a delight to find a handmade quality product rather than mass produced items. Our daughter is already measuring for a bay window pole.Thank you so much.
Pictures to follow.
B Rosenbrier

June 2016

Many thanks Richard , excellent service again .
Regards
Elizabeth Stanleick

June 2016

Dear Richard,
Thank you so much for your below e-mail and for arranging to send the additional curtain rings; these have arrived this morning.
I really appreciate the fantastic customer service you have provided us, thank you.
I will hopefully be in touch again in the not too distant future regarding a pole for our Bay window :-)
Wishing you a lovely weekend.
Kind Regards
Clare

May 2016

We haven't put it up yet but it looks excellent so far. Great website that made me purchase on first look and after-sales support.
Thank you

May 2016

Hi Richard
As promised, some pictures......!
I used solid oak planned down to around 40mm then added a coat of wax.
I think they turned out very well??!!
Thanks
Scott

May 2016

Dear Richard,
Thanks so much for the replacement pole. It looks great and is just the right length - that extra bit made all the difference. The new pole and finial with rings are wonderful. I love the fact that I feel like I can see the hammer marks. Now I can’t wait for the curtain to complete the finished look.
We really appreciate the great service. It was very kind of you to help us out with the replacement pole, seeing as I messed up the measuring. Now we need to find a sensible use for the other pole!!!
Best wishes
Max Leefe

May 2016

Good morning Richard
Thank you for sending the replacements, which are perfect. They are now in place and we are very happy with them, and the curtain pole, of course. I thought you might like to see a photo.
Thanks again for all your help with this and for your lovely work.
best wishes
Fiona

May 2016

Hi Richard
I have received the brackets and am pleased with them
Thanks again
Scott

May 2016

Hi Richard
Sorry about delay in getting back to you. The racks arrived safely and are fabulous. They will do the job nicely and really suit the rest of the kitchen.
Thanks very much for a great product and such prompt service!
Regards
Sara

May 2016

Hi Richard
Attached is the photos of the finished item, it went together really well. The angle was spot on and the location pin worked great.
Use the photos as you wish, many thanks.
Steve

May 2016

Hi Richard,
poles have arrived they look fantastic!
Thanks very much for your great service and product.
Jean.
NSW Australia

May 2016

Hi Richard -
I tried to send a couple of pictures to you from Sonnaz yesterday, but it doesn't look like they went, so I'll try again!
Many thanks - they look great - we'll try and replace the others, once we have the budget to do so! I wouldn't hesitate to recommend you to friends & family
all the best,
Anna.

April 2016

Hi Richard
Received the order, I was glad to see it left behind my rear gate when I got home rather than arrange another delivery like some couriers insist on.
It looks really good and I like the extra effort you have put in to cater for our needs of the awkward bend and return on the long pole. The finials look fantastic, no doubt it will be one of my jobs over this long weekend.
I am happy to send you a photo when the curtains are made and its all up and finished.
Many thanks
Steve

April 2016

Hi
Thanks for your ironwork. I am very pleased, they look great, are very strong (which is what I was after) and delivered very quickly, I couldnt ask for more!
thanks
James

April 2016

Dear Richard,
We received the kitchen rack and it is exactly what we wanted to hang our copper pots on the fireplace. I attach some pictures to give you an impression.
J Heiland

April 2016

Hi
Thanks for your ironwork. I am very pleased, they look great, are very strong (which is what I was after) and delivered very quickly, I couldnt ask for more!
thanks
James

April 2016

Dear Richard,
Absolutely thrilled with it. I love it!!
Thank you so much and look forward to doing more business with you in the future.
Sincerely
Ina LeBlanc

April 2016

Dear Richard,
Just received my order and wanted to say a huge thank you.
Packaging was lovely and brackets are perfect! Service all round has been exceptional and would definitely not hesitate to order again or recommend to others, so will be having a good look through your brochure.
Many thanks
Stacey
P.S thanks so much for including the little finial screws

April 2016

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