Frequently Asked Questions

  1. The fastest way to shop from us is to buy direct from our easy to use and secure website. Select the items, add to your basket and proceed to check out.
  2. You can email us all of your requirements and we will work out the cost for you.
  3. Phone us with your order details and we’ll be happy to help.

Telephone: +44 (0)1473 487118 (UK landline)
Mobile: +44 (0)7787 542860 (UK Mobile)

  1. Credit/Debit Card at website check out.
  2. If you wish to pay by bank transfer please contact us with your order details and ask us for our bank transfer details.
  3. Personal or company cheques are accepted. Please make cheques payable to 'Made by the Forge' and send them to:

Made by the Forge,
Green Lane Cottage,
Green Lane,
Weatheringsett,
Suffolk IP14 5PR

Please include details of your order, a contact name and telephone number with your cheque if you wish to use this method.

Our normal lead time is around 14 days but can be up to 21 days in busy periods. Please contact us (link) if you have a deadline and we will be pleased to help you if we possibly can. Call us on 01473 487118 to enquire about your preferred delivery dates.

Beeswax is a beautiful natural wax that gives the finished ironwork a dark gun metal grey colour. Matt black is a classic painted black. More details of the finishes can be found on our interesting blog article here.

The normal hanging height is 1.5m. Our pendant lighting is easily shortened but if you require a certain hanging height on the larger lights then please advise us and we will wire them up to order at no additional charge. Changes requested after the item has been dispatched will incur a fee.

6.5cm is the normal projection. We can make bespoke projections to order so please contact us if you need help. All our specifications for curtain poles can be found here:

Our postage charges can be found on this page:

 

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Made in Britain Proudly Made in Britain
 
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