At Made by the Forge we believe in quality of workmanship and that customer satisfaction is paramount.
We are a small family business and we give all of our handmade lights, curtain poles, brackets, utensil racks and other products a quality control inspection before they are despatched.
Below are some of the comments and photos that we have received from our customers.
Many thanks for this order which did indeed arrive earlier today and have already been erected. After the initial blip ordering, when I understand you were away from the office, I cannot fault the service received. Communication has always been efficient and timely. The product and delivery times superb. Instructions clear and effective.
Many thanks indeed.
We have now had the 'cannonball hand supports' fitted and as promised we attach a couple of photographs. They were exactly what we wanted and they have already been much admired.
You are welcome to use the photographs in your publicity.
Thank you again.
Nigel and Jo Cooper
I have today received my curtain pole. Thank you very much.
It is lovely. I am very pleased with it
Many apologies for the delay in writing.
We wanted you to know that the curtain poles you made for us are really excellent and we are absolutely delighted with them. We're particularly impressed by the precision with which you made the one for the very tricky dormer window - it fits perfectly. You are a true master blacksmith! It is a joy to to draw the curtains each day as they work so smoothly. The service you provided was excellent and very prompt with good communication. Thank you very much!
Hugh & Hilary Tripp
The hold backs look great - thanks so much.
Just to say thank you for the towel rail and loo roll holder.... a perfect finishing touch to our new downstairs cloakroom!
A couple of very difficult to see photos of the ironwork in situ at Le Plessis. It all fits a treat, the only problem we had was putting the screws into the ancient oak! It as as hard as iron itself. Done now and enjoying a hard earned cuppa.
Thanks again, and as we work our way through the house we will be in touch for more pieces.
Vall and Mark
Thankyou for the latest cannonball finials.
I am continuing with my Shepherds Hut project, and have just completed a blind style modification of the last cannonball curtain rail from you:
Recess machined into finial, with sewing holes drilled into pole.
Sewing blind on to pole..
My Shepherds hut..
My joiner put up the pan rack yesterday in my utlility room it really looks great. Thank you.
He is working here again in a few weeks and I am considering having another one done so will be in touch very soon.
The tie backs are beautiful, thank you very much.
Dear Made By The Forge
My curtain pole and horseshoe have both arrived safely and are both lovely!
Thank you so much!
Just to let you know, the bits are all fine inside their packaging. I have assembled the pole with its rings and finials and offered it up to its position on the old door frame and it fits a treat. So do the supports and the tie back is perfect.
The plasterers only finished last evening, so we won't be able to decorate until next week, but as soon as I can, I will send a photo so you can see your work in situ.
Now to save up for a light fitting.....
Many thanks and best regards
Fabulous success! Will loved the fact that it's 'properly' made (and not from a factory in China ;).
Will take photos and send them to you later on!
thank you very much, order arrived yesterday and all perfect once again.
Sorry for not writing sooner, but just a quick email to say that we're really pleased with the bay window pole, and it fits perfectly.
I'll admit there was quite a bit of swearing when fixing it, but that's just a reflection of our DIY skills!
Couple of photos attached so you can see the finished article.
Many thanks once again,
A few photos of the lights installed. We are thrilled by the overall effect.
A great outcome many thanks.
Amanda and Graeme
thanks for this
just FYI here is what it looks like (excuse our ugly door) - perfect for our Victorian age house
I would like to say how delighted we are with the curtains poles which we ordered recently. We originally intended to just buy 2 rails for the original cottage but we're so thrilled with the workmanship and quality of them that we placed another order for 4 more for the rest of the house.
They are so much better than anything else that we saw.
Well done and thank you again.
Thank you! We got there in the end. I do appreciate you fixing/ replacing everything that was needed.
Hopefully speak again.
Have a wonderful Christmas.
Pippa & Henry
Poles are finally up and they are wonderful! Exactly what I wanted and excellent quality.
Just to let you know we had delivery of the curtain pole and we are very pleased with the quality and service provided.
Also we think your promise to plant a native tree is an excellent selling point for us. Well done.
Thank you so much for the curtain pole and bits... I love it..
I would just like to say how thrilled we are with the curtain poles and finials you produce. They are of superb quality and great finish. They look wonderful in our 18th century home. Congratulations to your team
Just to let you know that are very pleased with the curtain pole and hold backs which arrived on the day stated (extremely well packaged).
Excellent quality and all fit together perfectly.
The hold backs are just the right depth and width to hold our fairly hefty curtains.
Excellent service all round - would definitely recommend.
just to let you know next rooms finished and the clients are really happy with your holdbacks!! (See some snapshots attached)
Hi Richard ; items received today. As per the original rack and hooks, the new hooks look great and are quality.
Just wanted to let you know our towel rail arrived safe and sound and we are very happy with it, it is fantastic, thank you. I have attached a couple of pics so you can see how good your handywork looks!
just to let you know the curtain pole arrived yesterday, and is already fitted over the door complete with a door curtain - it is lovely and I am delighted with it. It is exactly what I envisaged - the pole is the exact length, and the brackets you made are perfect! I am so glad I chose the button ends - they are perfect for our low narrow hallway. I have sent you a couple of photos so you can see it in situ.
Many thanks for your excellent workmanship and service,
Very best wishes,
Just to let you know we have received the pole & opened it. It's gorgeous! We are thinking of other things for you to make now!
Hopefully we will get it up next week & I will send you a photo.
Pippa & Henry
Good morning Richard,
I have finally managed to get the curtain poles home on the train (took some doing) and I am absolutely thrilled with both the bay and the straight poles.
Thank you so much for the beautiful work
Thankyou for the curtain rail, I am really pleased with it.
All received, thank you.
They look great in the bathroom, really good finish.
We received our order as promised on Friday, the item was delivered intact, well protected and of excellent quality, fitting instructions were also easily understood. Thanks for your excellent service and we look forward to delivery of our next item in the coming days.
Hello Richard & all at 'The Forge'
Just wanted to let you know that my ironwork arrived ok today and it is already up and looking fantastic
I have attached some 'spectacular' photos for you to see (ignore the fat bloke)
Cheers all, it is really good and I'm very pleased thank you.
Best regards Mark
Just a quick note to say the package arrived yesterday and looks fabulous!
As soon as I have the time (after our move) I will be sure to give you a shining review and hopefully get you more custom.
All the best
All done...looks great thanks. Perfect match to the wood burner!
Hi. Yes received and fitted, and then taken down again so we can paint out the room.
This is the second batch we have had from you and we really like them because of the excellent draw of the curtain due to the heavier nature of the poll. The flimsy, telescopic curtain poles you get in the local shops drive me mad when they move about and the curtain catches on the telescopic part. We have now done two rooms with these poles and two or three more rooms to go.
In summary we are very please with our previous order and this one looks like it will be equally pleasing once we have the room finished and the curtains backup.
Just to let you know that I am thrilled with my curtain poles. They are even better than I thought they were going to be. Thank you so much for your help with emailing pictures for the different ball sizes and finishes - I am so glad I ordered Beeswax, because I very nearly didn't! Thanks again
Our order arrived on time, and so well wrapped. The whole rail etc looks wonderful, all we need to do is get it up on the wall.
Many thanks for a great service, we will be back.
Jackie & Brian Howlett
Thanks Richard, very impressed with the order. Will look to place another order soon
Received today safely, thank you very much.
I've not had time to put them up, yet, but I'm told I will over the weekend!!
Sue and Neil Farrow
Curtain poles arrived safe & sound today, have put them up already & very pleased with them. Thank you.
Thanks Richard, I have the poles. They arrived much sooner than I had expected and really are very lovely. Thanks so much for all your help with this.
All the best.
I purchased a curtain pole from you and would like to say it is excellent - Thank you
you'll be glad to hear that we have just put up the first of the curtain poles (only taken 3 months!). They look fantastic and will be finishing off the remainder as we complete the decoration in the rooms.
I'll send through some pictures when all finished!
Just to let you know our delivery arrived yesterday morning. I have checked all packets and read through the instructions which are well laid out and understandable - I like the bit at the end re the cup of tea :) We already have two of these poles and when these get put up they will finish two rooms off nicely.
I know it was a little while ago but I just wanted to say how pleased with are with our 3 new beautifully made curtain poles. They look fantastic and we have had many comments on how fab they look. We have also hung our horseshoe! We are gradually 'doing up' the house so will definitely be calling on your services again in the future. > >
Many thanks - kind regards
I had been looking for the right curtains for months. I dithered between tweed and velvet, from green to purple, and from double to triple pinch pleat. It wasn't until I was just about to order the curtains, that I realised that I hadn't even considered the curtain pole. Surely this would be an easy and obvious choice. Half an hour later, I walked out of the shop, realising that I had would have to give this some more though t... Read More >>
Nira from myhomeunboxed.com
The poles all fitted now, the people who fitted it had heard of you and appreciated the quality of it. Thought you might like a couple of pictures (attached)
Still undecided on eyelet curtains or not, so depending what we choose I may get back to you with an order for some rings to go on it. It's fitted a bit higher than I anticipated, I guess it's correct though. I haven't had anything there for over a year while we've been refurbishing so may just need to get used to it again.
As requested, a few photos. I'm thrilled with them; really well made and look lovely next to my Aga!
To Mr Fishenden,
Thank you for the curtain pole, it looks fantastic !!!
I will definitely recommend your company to friends and clients.
Just to confirm I received my pan rails yesterday and am delighted with them, thank you
I cannot thank you enough for the amazing service and I look forward to the poles arriving tomorrow.If I need anything else made and I might well do, I will be sure to call you.Thanks again.
Thank you so much that's fantastic customer service and thank you for your call just now too. I will be ordering more soon for other rooms.
The "grab" creation has arrived and I am very pleased with it.
Thank you so much for a fine piece of forging!
You kindly rushed through an order for a ceiling pole for me in August and I never got round to sending you the photos of my project. Here they are at long last, I think it's great. Thanks again.
Thanks so much for the very good looking poles and holdbacks. They arrived perfectly in time and the room looks stunning, client very pleased. Shortly we will do up the other 10 rooms and I will need your help again!
Many thanks, we received the order on Monday last week and have put t@» he curtain poles up today. Just to say- thanks, fantastic product and they look great , just what we hoped for.
Clothes drying rail in matt black.
We received our curtain poles on Friday June 12th as promised. We are delighted with them and commend you on the superb quality of these items and of their excellent packaging too.
We have other rooms requiring new curtain poles, so I will be in touch with you soon to order these.
Just thought I would drop you a note to say our door curtain rail looks great - not too imposing in our small front room but very sturdy and elegant!
I meant to reply sooner. The curtain pole arrived promptly and safely.
I am delighted with your product, it more than fulfils my expectations.
Handmade products are always special. It will be fitted in a barn conversion which is nearing completion. I have two further windows which will need poles.
I will be in touch.
Thanks very much for the curtain rod and accessories. All were beautifully made and now doing a good job holding up the curtains on our french windows best wishes Mick Webb
You may recall you packed these up for me to take out to France before Christmas....
Well, the stair rail went up easily, but it took 3 attempts with different drills to get through the stone to put up the curtain rail, which we only just achieved on our visit last week!
I thought you might like to see the results. I am truly delighted with it.
I was thinking of making a tie-back out of the extra curtain material and wonder if you can supply two D-end rings to match the curtain rings? The straight edge would be 9 cm long. If that's possible, can you give me a price for them?
I am also considering getting one of your tie-backs with the cannonball finial, but those are priced on your website.
I've passed on your details to a couple of people so hopefully you will receive some more commissions from them.
So sorry for the delay in replying.
The curtain rail looks wonderful and is really in keeping with our over 200 hundred year old cottage. Thank you for your craftsmanship.
Kind Regards, Deborah Goffen
Thank you Richard, the handle arrived last week and it looks perfect on the cupboard! I can't stop opening and closing it I'm sure I'll wear the hinges out!
Thanks very much for the curtain rod and accessories. All were beautifully made and now doing a good job holding up the curtains on our french windows best wishes
We just would like to let you know that we finally managed to fix the curtain poles, and we are very happy with them. :o)
Everything was perfect. We love it!
Thank you so much for your great advise and service.
Here we attached some pictures of our rooms!
Yoko & Alan
We love the rail! Thank you so much. It looks even better than I had imagined.
When we've got the brackets in I'll send you a photo.
Best wishes Susie
Better late than never, it has taken quite a while to get this room done but we are very happy with the final result, the curtain poles you made for us are just fantastic with our style, we love them and they are much admired.
Thank once again.
Happy new year to you all
I did receive it and it is lovely. I’ve attached a photo. I can now hang my father’s antiques as they should be! Thanks for such a wonderful product and keeping the artisan knowledge and skills alive!
Thank you so much for the lights. Just to let you know it's been delivered all intact. I am sure I will be touch in the future to order more items. :)
I'm so sorry I haven't replied to your email, I had a new baby and my mom got sick in the uk so I had to fly back, plus I started using anther email address and didn't see your mail! Thanks you so much for the pan rack, it's perfect!
Sorry we have taken so long to forward some photos of the handles. I've also included some photos of some of the other lovely things we have got from you, including a utensil rack and curtain pole. We love everything you have made for us!
Many thanks again,
Ps; Have you considered adding door knockers to you range?
As promised, I've attached some in-position pictures of the stand you made for us, which we're very pleased with.
Just to let you know that my son received the pan rack and installed it on Saturday. He is very pleased with it and was particularly taken by the beeswax finish.
Hi Richard, Here are the photos of the pole in situ. You will notice that we attached the wall bracket to the hall wall rather than the wall in which the front door is set. This was because the wall surrounding the front door is dodgy (!) and also the pole then sat parallel to the door when the button end was put into the support.
Best wishes, Alison P-J.
Richard, many thanks for the rack. Now in place.
Please accept my apologies for taking so long to get in touch after taking delivery of our curtain pole. We are absolutely thrilled with the end result and you are clearly a very talented craftsman. I have attached a few images (just phone snaps so not great quality) to show the pole in situ.
Thank you for your very kind offer not to charge for the centre bracket which was missed off your invoice, that is incredibly generous of you.
If you would like me to take better photos to send or provide a comment for your website or anything please don't hesitate to ask. We shall we recommending you to all our friends and family!
Thank you again.
Very best wishes,
I came home last week to find my other half had installed to new pot rail. Am absolutely delighted with him and you. This is a lovely product, that gives us back some cupboard space in a small kitchen.
Richard, re 10' curtain pole with inverted brackets.
Very quick delivery thanks ever so much, modified inverted brackets worked perfectly and pole is excellent
Really nice job, will happily recommend product and delivery!
The curtain pole has arrived safe and sound. Thanks very much for custom making the brackets! The towel rail & pan rack have arrived too, our kitchen is going to look excellent.
Michele & Harvey
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